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Luxury Care Operations Manager

2 months ago

London, Greater London, United Kingdom Loveday & Co Enterprise Full time

Company Overview:

Loveday & Co Enterprise is a premier provider of luxury care services in London, recognised for its outstanding CQC rating.

Salary: £40,000 - £55,000 per annum, depending on experience.

Job Description:

We are seeking an experienced Luxury Care Operations Manager to oversee the hospitality operations at our Loveday care homes. The ideal candidate will have a proven track record in delivering high-quality service and ensuring seamless day-to-day operations.

Main Responsibilities:

  • Lead and manage the hospitality team to deliver exceptional service and ensure a safe and welcoming environment for residents, their families, and guests.
  • Implement and maintain high standards of cleanliness, hygiene, and food safety in all areas of the home.
  • Develop and implement strategies to improve resident satisfaction and loyalty.
  • Collaborate with the nursing team to provide person-centred care and support.
  • Manage inventory, supplies, and equipment to ensure efficient operations.
  • Ensure accurate records and reports are maintained in line with company policies and regulatory requirements.

Requirements:

  • Proven experience in a senior management role within a healthcare or hospitality setting.
  • Excellent leadership and communication skills.
  • Ability to work variable hours, including evenings and weekends.
  • Strong analytical and problem-solving skills.
  • High attention to detail and ability to multitask.

Benefits:

  • Paid breaks and staff meals.
  • Perkbox membership and Health Assured Employee Assistance Program.
  • Christmas bonus and comprehensive training and development opportunities.
  • Scope for progression and promotion within the company as we expand our services across London.

Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.