Conference and Banqueting Operations Manager

4 weeks ago


West Row, Suffolk, United Kingdom Ashdown Park Full time

Ashdown Park Hotel & Country Club is committed to delivering exceptional experiences for our guests and providing opportunities for like-minded individuals to grow in their careers. We are seeking an experienced and dynamic Conference and Banqueting Supervisor to join our team.

Key Responsibilities:

  • To provide exceptional guest service and develop outstanding hotel product knowledge.
  • To oversee Conference and Banqueting operations, ensuring the highest standards of service in the absence of the Conference and Banqueting Manager or Assistant Conference and Banqueting Manager.
  • To be an ambassador for the hotel and the wider Elite group in all business relationships, setting the highest standards of leadership, integrity, and commitment.

Business Development:

  • To participate in training opportunities to maximise up-selling and improve business success.
  • To motivate, train, and mentor staff in the Conference and Banqueting Department to achieve their professional and personal development goals.

Communication, Planning, and Organising:

  • To ensure prompt, courteous, and efficient guest requirements are dealt with, especially where speed of response is paramount.
  • To coordinate the business activity of the Conference and Banqueting department to ensure effective organisation of the working day.

Health and Safety:

  • To ensure employees work in a safe and secure environment, complying with H&S legislation and liaising with the hotel's appointed health and safety consultants as required.
  • To report any accidents or injuries to the Duty Manager and the HR Manager.


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