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Night Duty Manager

2 months ago

Loughborough, Leicestershire, United Kingdom Loughborough University Full time

Job Title: Night Duty Manager

Job Summary:

We are seeking a highly skilled and experienced Night Duty Manager to join our team at Loughborough University. As a Night Duty Manager, you will be responsible for ensuring the smooth operation of our hotel and conference centre, providing exceptional customer service to our guests, and maintaining a safe and secure environment.

Key Responsibilities:

  • Oversee the daily operations of the hotel and conference centre, including front desk, housekeeping, and maintenance.
  • Provide exceptional customer service to guests, responding to their needs and resolving any issues promptly and professionally.
  • Manage and supervise a team of staff, providing guidance and support to ensure they are equipped to deliver excellent service.
  • Monitor and maintain the safety and security of the hotel and conference centre, including emergency procedures and protocols.
  • Collaborate with other departments to ensure seamless operations and excellent customer experience.

About Us:

Loughborough University is a leading academic institution with a strong reputation for excellence in research and teaching. Our Imago Venues brand portfolio includes Burleigh Court Hotel and Conference Centre, Holywell Park Day Conference Centre, The Link Hotel, The Elite Athlete Centre and Hotel, and Loughborough University Nursery. We host over 92,000 delegates from around the world, service over 90,000 bedrooms, and serve over 200,000 meals annually.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career development and professional growth.
  • A dynamic and supportive work environment.
  • Access to excellent training and development programs.

Requirements:

  • Minimum of one year's experience in a customer-facing role, preferably in a hospitality or hotel operations environment.
  • Excellent communication and interpersonal skills.
  • Ability to work well under pressure and manage multiple tasks simultaneously.
  • Strong problem-solving and conflict resolution skills.
  • Knowledge of hotel operations and customer service principles.