Housing Services Officer
4 weeks ago
We are seeking a dedicated Housing Services Officer to provide comprehensive, person-centred housing management services. In this role, you will serve as the first point of contact for residents and non-residents, addressing a wide range of housing-related requests and delivering excellent customer service.
As a Housing Services Officer, you will ensure timely, efficient, and professional handling of enquiries through multiple channels, including phone, email, website, CRM systems, and apps. You'll play a vital role in assessing resident needs, identifying opportunities for early intervention, and promoting digital solutions to streamline service delivery.
Key Responsibilities- Use modern workflow practices and technology to improve response times for service requests, enquiries, payments, and reports.
- Encourage residents to use digital and self-serve options, supporting the council's channel shift program.
- Provide housing advice and tenancy-related support to tenants, families, and advocates.
- Conduct risk and vulnerability assessments, escalating as needed.
- Collaborate with other teams and external services to safeguard residents and ensure holistic support.
- Contribute to service and process improvements for customer interactions.
- Previous experience providing advice in a housing, public sector, or equivalent setting is essential. Familiarity with multicultural community service delivery is a plus.
- Able to manage workloads under pressure while maintaining high standards of customer service.
- Comfortable using Microsoft Office 365 and housing-related databases, promoting digital solutions where possible.
- A passion for helping residents and making a positive impact on their lives, with empathy and a focus on delivering top-tier customer service.
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Housing Services Officer
3 weeks ago
London, Greater London, United Kingdom NEWLON HOUSING TRUST Full timeFull-time, Permanent £35,359 per annum plus eligibility for performance related bonus Location: Hale Village, London, N17 Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London. The Housing Services Department is responsible for delivering high-quality estate...
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Housing Officer Professional
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Housing Services Officer
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Housing and Community Liaison Officer
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Housing Liaison Officer
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Housing Management Officer
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Service Charge Officer
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Housing Review Officer
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London, Greater London, United Kingdom CIH International Housing Group Full timeCompany OverviewTower Hamlets Council is a dynamic organization committed to delivering high-quality services to its residents. As a key player in the housing sector, we are seeking an experienced Housing Reviews Officer to join our team.
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Housing Service Specialist
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Housing Services Liaison Officer
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Homeownership Project Officer
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Housing Services Officer
1 month ago
London, Greater London, United Kingdom Carrington West Full timeHousing Services Officer - Resident LiaisonWe are seeking a dedicated professional to provide comprehensive housing management services to residents and non-residents. As a Housing Services Officer, you will serve as the first point of contact, addressing a wide range of housing-related requests and delivering excellent customer service.Key...
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Housing Management Specialist
3 weeks ago
London, Greater London, United Kingdom PHOENIX COMMUNITY HOUSING Full timeAbout the RoleWe are seeking a skilled Housing Officer to join our team, responsible for providing an effective housing management service. As a resident-led housing association, you will work collaboratively with residents and external partners to meet our performance standards.About Phoenix Community HousingPhoenix Community Housing is a housing...
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Housing Performance Strategist
4 days ago
London, Greater London, United Kingdom Clarion Housing Group Full timeHead of Contract Performance Job DescriptionCompany Overview: Clarion Housing Group is the largest not-for-profit social landlord in the UK, providing affordable homes and services to over 350,000 customers across England. Our mission is to transform lives and communities by delivering high-quality, sustainable housing and exceptional customer...
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London, Greater London, United Kingdom Sovereign Housing Full timeTenancy and Estate Management OpportunityWe are seeking a Tenancy and Estate Manager to join our Supported Housing team. The successful candidate will be based out of our Bristol or Newbury office, covering our supported housing properties across Bristol, Oxfordshire and West Berkshire.This is a hybrid role working in the office, at home and out in the field...
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Procurement and Contract Officer
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Housing Resolution Officer
1 month ago
London, Greater London, United Kingdom Carrington West Full timeHousing Resolution Officer£21.71 per hour (Inside IR35)3 MonthsThe successful Housing Resolution Officers will be responsible for answering queries on the phone related to Council wide inquiries within housing services.The ideal candidate will preferably have experience working in a call centre environment, and the ability to work to performance and quality...