Customer Experience Resolution Expert

7 days ago


Central Inverclyde, United Kingdom Clear Business Ltd Full time £24,000
Job Description: Utilities Customer Advocate

We are seeking a highly skilled Utilities Customer Advocate to join our team at Clear Business Ltd. This is a challenging yet rewarding role that requires strong problem-solving skills, excellent communication abilities, and a passion for delivering exceptional customer experiences.

About the Company:
Clear Business Ltd is a leading provider of business services, dedicated to delivering high-quality solutions that meet the needs of our customers. Our team is passionate about creating an inclusive work environment that celebrates diversity and promotes collaboration.

Job Summary:
In this role, you will be responsible for providing expert advice and guidance to resolve complex customer account queries across our utilities customer base. You will work closely with customers and 3rd parties to identify the root cause of issues and develop effective solutions that meet their needs.

Key Responsibilities:
• Provide expert advice and guidance to resolve complex customer account queries
• Identify the root cause of issues and develop effective solutions
• Work closely with customers and 3rd parties to deliver exceptional customer experiences
• Act as an escalation point for resolving customer complaints

Requirements:
• Previous experience in a Utilities or Change of Tenancy role (preferable)
• An in-depth understanding of B2B customer care processes and regulatory requirements
• Excellent communication and problem-solving skills
• Ability to work under pressure and meet deadlines

What We Offer:
• Competitive salary (£42,000 - £62,000 per annum)
• Opportunities for career growth and professional development
• Collaborative and inclusive work environment
• Recognition and reward for outstanding performance

Location: Clear Business Ltd, UK

Salary: £55,000 per annum

This is an exciting opportunity to join a dynamic team and make a real difference in the lives of our customers. If you have the skills and passion required for this role, please apply now.

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