Customer Service Representative

4 weeks ago


Rochester, Medway, United Kingdom Sugaringla Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. This role plays a critical part in delivering an exceptional customer experience at our swim school.

Key Responsibilities
  • Ensure the pool deck area is set up and broken down efficiently before and after each shift.
  • Monitor and maintain water chemistry and temperature levels.
  • Provide excellent customer service, addressing queries and concerns in a professional and courteous manner.
  • Post engaging content on social media platforms and monitor online activity.
Requirements
  • 1+ year of customer service experience.
  • Lifeguarding/First Aid/CPR/AED Certification(s), which can be obtained during training.
About Us

At British Swim School, we are dedicated to making a positive impact in our communities. We strive to provide a safe and supportive environment for our customers to learn and grow. As a Customer Experience Specialist, you will be part of a team that is passionate about teaching children to swim and promoting water safety.



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