Account Relationship Manager

2 weeks ago


Dungannon, United Kingdom INFORM3 Full time
About the Role:

We are seeking an Account Relationship Manager to join our team based in County Tyrone. As a key member of our team, you will be responsible for planning and co-ordinating the complete production cycle, scheduling activities to meet customer requirements. You will work closely with the Account Manager to manage client relationships, deliver new client training / product demos, support integration on client properties, and collaborate with teams across the company to deliver client feedback.

Duties Include:
- Liaise with customers to resolve queries and meet changed or urgent needs.
- Co-ordinate transport arrangements for delivery of customer orders according to the agreed schedule, and notify the relevant authorities on any oversize loads.
- Record and communicate any customer issues and forward complaints to the Quality Team.

Requirements:
- 2+ years of experience in customer service and a post-secondary education to degree level, preferably in a customer care related discipline.
- Experience in the planning and distribution of goods, particularly in the engineering industry.

Benefits:
- Competitive salary: £28,500 - £34,000 per annum.
- Opportunity to develop your skills in account relationship management and customer experience.

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