Retail Team Lead

2 weeks ago


Hampshire, United Kingdom Marks & Spencer Full time

About the Role

We are seeking a highly skilled Retail Team Lead to join our team at Marks & Spencer in Southampton. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and leading a team of retail professionals.

Key Responsibilities:

  • Leading by Example: As a Retail Team Lead, you will be responsible for demonstrating outstanding customer service skills and setting a positive example for your team members.
  • Talent Development: You will work closely with the store manager to identify and develop talent within the team, providing coaching and training to help colleagues reach their full potential.
  • Store Operations: You will be responsible for ensuring that all aspects of store operations are running smoothly, including inventory management, visual merchandising, and loss prevention.
  • Customer Service: Providing exceptional customer service is essential in this role, and you will work to ensure that customers receive a high level of service at all times.

About Us

Marks & Spencer is a leading retailer with a rich history and a commitment to excellence. We strive to create a positive and inclusive work environment where everyone feels valued and supported.

What We Offer

  • Competitive Salary: £45,000 - £60,000 per annum, depending on experience.
  • Benefits Package: We offer a comprehensive benefits package, including a generous pension scheme, life assurance, and access to a range of discounts and rewards.

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