GP Practice Receptionist

2 months ago


Penrith, Cumbria, United Kingdom The Lakes Medical Practice Full time

About the Role

We are seeking a highly organized and communicative individual to join our Practice Support Team as a GP Practice Receptionist. As a key member of our team, you will be responsible for providing exceptional patient care and administrative support to our healthcare professionals.

Key Responsibilities

  • Answer incoming calls in a timely and polite manner, providing accurate information and assistance to patients.
  • Manage patient bookings, appointments, and records, ensuring confidentiality and data protection.
  • Direct patients to the appropriate healthcare professionals or services, providing signposting and support.
  • Process requests for appointments, visits, and telephone consultations, ensuring patients are directed to the correct healthcare professional.
  • Process and distribute incoming and outgoing mail, taking mail to the post office as required.
  • Take messages and pass on information to colleagues and patients.
  • Provide routine information to inform work colleagues, patients, and clients.
  • Receive sensitive information and ensure it is relayed correctly.
  • Exchange information with patients, relatives, and staff on various departmental matters and procedures.

Requirements

  • Experience in a healthcare setting or administration role.
  • Grade 3/4 GCSE English or equivalent.
  • NVQ Level 2 or equivalent in customer care or administration, or reliable and proven work experience in a relevant role.

About Us

The Lakes Medical Practice is a 2-partner GP practice based in Penrith, serving over 11,300 patients. We are a CQC Outstanding-rated practice and a training practice. Our Practice Support Team consists of Care Navigators, Record Administrators, GP Assistants, Clinical Administration/Medical Secretaries, and a Meds team.



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