Senior IT Infrastructure Specialist
3 weeks ago
PGI is seeking a highly skilled Senior IT Infrastructure Specialist to join our team. As a key member of our IT department, you will be responsible for ensuring the stability, security, and efficiency of our technical infrastructure.
Key Responsibilities- Provide technical support for server, network, storage, security, and endpoint technologies, resolving escalated issues.
- Identify and resolve root causes, spot trends, and escalate issues to the Head of IT as necessary.
- Help set up and maintain the electronic Change Management process in ManageEngine ServiceDesk.
- Review and enhance existing configurations to improve security, functionality, reliability, and reduce costs, and ensuring documentation is accurate and kept up to date.
- Log support tickets with hardware and software suppliers, ensuring acceptable resolutions, and working with end users on escalated IT support tickets.
- Automation of tasks via PowerShell scripts and other methods
- Maintain ISO 27001 and Cyber Essentials Plus certifications and keep PGI's Microsoft Secure Score above average.
- Manage SCEM OS Deployment, including software packaging via SCEM (SCCM).
- Perform security baseline and performance monitoring of infrastructure and endpoints, addressing issues swiftly.
- Solid experience with Windows 10/11, Windows Server, Hyper-V, Microsoft 365, Microsoft Intune, Active Directory, Entra ID, IP networking, firewalls, and general IT infrastructure.
- Solid PowerShell scripting, group policy, and other Microsoft on-prem technologies
- Able to participate with team members in robust technical discussions to decide on a course of action/product/approach/etc.
- Rational, logical, and scientific approach to problem-solving, backed by your experience.
At PGI, we value diversity, equity, and inclusion. We are a British company operating internationally, and we draw strength from the diversity of our people. We are involved in projects across 80+ geographies, and our people speak 25+ languages and come from a variety of backgrounds.
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