Customer Service Representative
3 weeks ago
About the Role
As a Customer Service Representative with Tesco, you will play a vital part in delivering exceptional customer experiences in our Southampton store. You will be responsible for providing outstanding service, ensuring customers leave the store with a smile, and making every interaction a positive one.
Key Responsibilities
- Know your customers and serve them with passion and pride, giving great natural service.
- Be passionate and knowledgeable about the products and services within the store.
- Work across the store in our service, picking, and replenishment areas where required.
- Put into practice the training received, ensuring a safe, effective, and customer-centric environment.
- Make decisions that are right for customers, delivering routines in store that meet their needs at the right time.
- Participate in seasonal, community, and charity events, creating a great inclusive atmosphere.
- Be knowledgeable about the store's performance, understand your part, and what's needed to drive service and sales, reduce waste and shrink, and deliver profit.
- Handle products with care to maintain quality and ensure they reach customers in the best condition.
- Be yourself, live the company values, make everyone feel welcome, and always follow policies.
Requirements
- A passion for delivering great service, greeting customers with a smile, and serving them with pride.
- The ability to build rapport with customers, ensuring they leave the store having experienced a great shopping trip.
- To take the initiative and make decisions that are right for our customers.
- Work well within a team and communicate openly with others.
- Build relationships with colleagues to create a team spirit, having fun, and celebrating success.
- Be at work on time, well-presented, and ready to be a brand ambassador.
What's in it for You
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
- Request flexible working from day one.
- Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home.
- Access to free wellbeing services with a range of resources to support your mind, body, and life.
- Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
- Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes.
- Uniform provided and policies to support you for all of life's moments, big and small.
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.
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