Switchboard Coordinator

7 days ago

Preston, Lancashire, United Kingdom Lancashire Teaching Hospitals Full time
Job Overview

We are seeking a skilled and compassionate Switchboard Operator to join our team at Lancashire Teaching Hospitals. As a key member of our switchboard team, you will be the first point of contact for patients, staff, and visitors, providing exceptional customer service and ensuring a smooth and efficient experience for all.

Main Responsibilities
  • Provide and receive telephony information to and from the public, Trust staff, patients, relatives, and external agencies.
  • Operate the hospital's computerized operator console and large electronic telephone directory, bleep system, and monitoring of alarms.
  • Respond to emergencies and sensitive information from the general public, demonstrating reassurance skills, confidentiality, and empathy.
  • Communicate effectively and professionally with staff at all levels, preserving confidentiality and adhering to legislation and Trust Policy.
  • Assist in the training of new staff and advise on progress, actively participating in the PDPR Process.
  • Undertake identified learning and development opportunities, using judgment in emergency situations and operating on own initiative.
Person Specification
  • GCSE Standard or equivalent experience.
  • Knowledge of Microsoft Office 365, including Teams, and the ability to use email, internet, and bespoke software.
  • Experience in dealing with the public and coping with difficult situations, as well as experience working on a switchboard or call centre.
What We Offer

As a Switchboard Operator at Lancashire Teaching Hospitals, you will join a strong and dedicated team, working in a fast-paced environment with opportunities to develop your skills and try new things. We encourage you to challenge us to constantly review our processes and approaches, and we offer a range of benefits and support to help you succeed in your role.

  • Switchboard Coordinator

    3 days ago

    Preston, Lancashire, United Kingdom Lancashire Teaching Hospitals Full time

    Job Title: Switchboard OperatorWe are seeking a skilled and compassionate Switchboard Operator to join our team at Lancashire Teaching Hospitals. As a key member of our switchboard team, you will be the first point of contact for patients, staff, and visitors, providing exceptional customer service and ensuring a smooth and efficient experience for all.Key...

  • Switchboard Coordinator

    3 days ago

    Preston, Lancashire, United Kingdom Lancashire Teaching Hospitals Full time

    Job Title: Switchboard OperatorWe are seeking a skilled and compassionate Switchboard Operator to join our team at Lancashire Teaching Hospitals. As a key member of our switchboard team, you will be the first point of contact for patients, staff, and visitors, providing exceptional customer service and ensuring a smooth and efficient experience for all.Key...

  • Switchboard Operator

    7 days ago

    Preston, United Kingdom Lancashire Teaching Hospitals Full time

    Job overview Some people are just born with a natural ability to listen and communicate effectively, and we are trying to find you. We want you to be the first voice callers to our hospitals hear. With your caring and compassionate style and approach, you’ll ensure patients and staff alike feel respected and valued. Indeed, that is at the heart of...

  • Sales Office Administrator

    3 months ago

    Preston, United Kingdom Fylde Office Service Bureau Ltd Full time

    We are urgently recruiting for an experienced Office Administrator to join our client's team, one of the world's leading manufacturers. The Office Administrator will be responsible for supporting the Sales Team and also supporting the PA to the Directors, so an exciting and varied role. This is a full time permanent position working from their PR4...

  • Accounts Assistant

    4 months ago

    Preston, United Kingdom JN Civils Ltd Full time

    JN Civils Ltd is a civil engineering company providing utilities infrastructure for Gas, Water and Electric to leaders in the utilities sector. Due to expansion, an exciting opportunity has arisen to join our ever-growing team of professionals within the Company. **Job Purpose** To assist the Finance Director in ensuring the Company’s financial accounts...