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Team Member

2 months ago

Bicester, Oxfordshire, United Kingdom Wells & Co Full time

**About Us**

Wells & Co is a leading hospitality company that prides itself on delivering exceptional customer experiences in a warm and welcoming environment.

**Your Role**

We are seeking a talented and motivated Front of House staff member to join our team in delivering an outstanding customer experience and a mouth-watering food offering.

**Key Responsibilities**

  • Take responsibility for the customer journey, ensuring their experience is second to none
  • Take accurate orders and work closely with kitchen staff to deliver a seamless service
  • Ensure payments and receipts are correct and accurate
  • Confidently recommend menu and drinks offerings to enhance the customer experience
  • Observe service and standards, reporting any incidents or issues to ensure a high level of quality
  • Be a supportive and proactive team member, working collaboratively with colleagues to achieve excellent results

**Requirements**

  • Previous experience working front of house in a hospitality or customer-facing environment
  • Enthusiasm and passion for food and beer, with a desire to deliver exceptional customer experiences
  • The ability to deliver excellent customer service and great teamwork in a fast-paced and pressurized environment
  • A results-driven and ambitious individual keen to develop their career and grow with our company

**What We Offer**

  • A competitive hourly rate and tips
  • 28 days holiday
  • A company pension scheme
  • Retail and beer discounts
  • A fun and supportive culture surrounded by a great team
  • Free food when on shift
  • 30% dining discount at all managed houses
  • An employee assistance program
  • A benefits portal
  • A refer-a-friend bonus
  • A career development program
  • A great working environment and excellent prospects for career growth