Technical Systems Analyst

4 weeks ago

Hereford, Herefordshire, United Kingdom MandM Direct Full time

About The Role

Technical Systems Analyst

MandM Direct is one of the biggest employers in Herefordshire and one of Europe's leading online, off-price retailers, selling branded Fashion, Sport & Outdoor products for Men, Women and Children.

We offer our customers fantastic value by partnering with companies who we have built long term relationships with, enabling us to offer our customers big household names and up-and-coming brands, giving fantastic value all year round.

We are located in the heart of Hereford City Centre in our brand new, state of the art office. The modern, stylish workspace was designed to encourage collaborative working, teamwork and creativity - everything that MandM Direct is all about.

As our business continues to grow we are recruiting for a talented Technical Systems Analyst to join our growing team. We are looking for someone who can support the analysis of current solutions as well as supporting the non-functional and technical requirements of new projects.

Key Responsibilities

  • Review, analyse and document the organisation's systems and processes to aid understanding
  • Identify system and process problems by conferring with teams; evaluating procedures and processes
  • Be able to quickly learn about the operational details of systems and departments in order to understand processes and system interactions, and recommend appropriate non-functional improvements
  • Use this understanding to advise on ways to boost productivity, efficiency and accuracy of systems and processes
  • Translate business requirements, with a technical lens, into functional and non-functional specifications and collaborate in the production of design documentation
  • Be able to dig into the details of how a requirement might actually be implemented in code or process, going to a lower more technical level of detail than a standard business analyst
  • Map and document interfaces between systems, both legacy and new
  • Document DB schemas and data structures, including transitory data
  • Structure business process models, showing systems interaction
  • Promote MVP principles to ensure non-functional/systems requirements deliver what the business needs, identifying technical scope creep to minimise spend and maximise benefits
  • Ensure that non-functional requirements such as Security, Scalability, Resilience and Usability are considered as part of business requirements
  • Develop highly effective relationships with stakeholders at all levels in the organisation to understand vision and deliver the optimal solution; be the technical conduit between the customer and the delivery teams
  • Contribute to the definition and continuous improvement of Analysis best practice, including self-development, to maximise effectiveness and productivity

About You

Skill/competency

  • A strong technical and analytical skill set that can support system design with clear insights into current business practices
  • A good understanding of data modelling/structures and event state modelling
  • Process improvement, six-sigma, lean processing experience; a general interest in the way an organisation's systems and processes work together and can be improved
  • A methodical, investigative and inquisitive mind
  • A logical approach to problem solving
  • Excellent business acumen
  • Excellent communicator, able to comprehend and translate technical or complex issues clearly to meet the competency level of the audience
  • Excellent interpersonal and stakeholder management skills with the ability to manage expectations and explain technical detail
  • Assertive and confident with a natural ability to facilitate conflict resolution but make tough decisions when required

Nice to haves

  • Experience of Agile working
  • eCommerce, OMS, CRM/CMS and logistics experience
  • Data warehouse and a knowledge of AI e.g. Big Data (data lakes), Big Query
  • Security and working with an ISMS e.g. GDPR and IASME
  • Using Google Workspace (cloud-based tools that help with productivity and collaboration)
  • Cloud experience (GCP would be ideal)
  • Jira and Confluence experience
  • Experience or an interest in Solutions Architecture (as in the role of a Solutions Architect)
  • The ability to solicit, and define non-functional requirements for infrastructure projects. A decent level of awareness of infrastructure would be very beneficial

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