Success and Service Manager

2 days ago


Cardiff, Cardiff, United Kingdom CV-Library Full time
A Challenging Opportunity

We are seeking an experienced Customer Success Manager to join our team at Astutis, part of the Wilmington plc. This is an excellent opportunity to lead transformational change in a business that values excellence, collaboration, and innovation. As a key member of our Senior Leadership Team, you will be responsible for driving success and delivering exceptional customer experiences across various client relationships.

You will lead the strategic improvement of customer service, ensuring successful delivery of all customer communications and services while achieving Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). You will report directly to the Managing Director and work collaboratively across departments to contribute to the strategic direction of the business.

Job Highlights
  • Competitive salary range of £45,000 - £50,000 per annum, DOE + Excellent Benefits.
  • Opportunity to lead transformational change in a business that values excellence, collaboration, and innovation.
  • Collaborative and dynamic work environment.
  • Excellent opportunities for career growth and development.

We are looking for a highly skilled and experienced customer service professional who can deliver exceptional results and drive business success. If you have a proven track record of driving customer success and delivering outstanding results, we would love to hear from you.



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