Service Operations Lead

1 week ago


Leeds, Leeds, United Kingdom SPG Resourcing Full time
Job Title: Service Operations Lead

The Service Operations Lead is accountable for overseeing the day-to-day management of end-to-end service delivery, ensuring that all aspects of incident and problem resolution, knowledge management, maintenance, and change management are carried out efficiently and effectively.

This leadership role involves fostering strong relationships with customers, creating and delivering regular service reports, and identifying areas for improvement in service delivery. The lead will serve as a primary point of contact for client customer engagements, working closely with cross-functional teams to ensure seamless communication and collaboration.

To be successful in this position, the candidate must have a strong background in ITIL certification, a customer-first mindset, and exceptional analytical and problem-solving skills. They must also be able to communicate complex technical information in a clear and concise manner and demonstrate a commitment to service excellence.

Estimated Salary: $110,000 - $150,000 per annum, based on industry standards.



  • Leeds, Leeds, United Kingdom HOERBIGER Automatisierungstechnik Holding GmbH Full time

    Hired as a Service Operations Lead, you will be responsible for overseeing on-site service teams, ensuring the safe and efficient completion of overhaul and repair work. You will work closely with customers to understand their needs and manage expectations, while promoting a positive Health & Safety culture throughout the service process.Key Skills and...


  • Leeds, Leeds, United Kingdom SPG Resourcing Full time

    Job Description: Service Management Lead - IT OperationsSynopsis: We are seeking an experienced IT service management professional to lead our IT operations team at SPG Resourcing. As a key member of our organization, you will play a crucial role in delivering exceptional IT services to our clients.Responsibilities:Develop and implement IT service management...


  • Leeds, Leeds, United Kingdom Compass Group UK & Ireland Full time

    About the TeamWe are a dynamic and forward-thinking team at Chartwells, dedicated to delivering exceptional food experiences for our customers. As a leading provider of catering services, we pride ourselves on our passion for great-tasting food and our commitment to excellence. We are seeking a highly skilled Chef and Service Operations Lead to join our team...


  • Leeds, Leeds, United Kingdom Barclay Simpson Full time

    We are seeking an experienced Operational Resilience Lead to join our client's growing team in the Financial Services sector.About the RoleThis is a key leadership position that requires strong analytical and communication skills. The successful candidate will be responsible for ensuring the operational resilience of the organization through mapping,...


  • Leeds, Leeds, United Kingdom Fruition IT Full time

    We are looking for an experienced Operations Lead to join our team at Fruition IT. As the key figure in our service transition process, you will be responsible for pulling together teams to investigate and resolve incidents. Your goal is to implement effective mitigation strategies and communicate efficiently with leadership.With strong problem-solving...

  • Capital Project Lead

    2 weeks ago


    Leeds, Leeds, United Kingdom Service Care Solutions Full time

    Company OverviewService Care Solutions is a leading provider of specialist services to the public sector, delivering high-quality solutions that meet the needs of our clients. Our team is committed to excellence and innovation, and we are currently seeking a skilled Capital Project Lead to join our team.SalaryThe salary for this role is £60,000 - £70,000...

  • Operations Lead

    1 month ago


    Leeds, Leeds, United Kingdom CV-Library Full time

    Job Overview:The Operations Lead will play a vital role in the success of our charity centre. This is an exciting opportunity to lead a dedicated team, develop and implement strategic plans, and drive organisational growth.Key Responsibilities include:Managing day-to-day operations, ensuring high-quality service delivery and adherence to best...


  • Leeds, Leeds, United Kingdom Service Care Solutions Full time

    Service Care Solutions is a leading provider of residential care for children and young people with complex needs in Leeds.We are seeking an experienced Residential Operations Manager to lead our team and deliver high-quality care and support services.About the Role:Manage a team of staff to deliver exceptional care and support to children and young people,...


  • Leeds, Leeds, United Kingdom Service Care Solutions Ltd Full time

    We are looking for a highly experienced Land and Commercial Lead to join our team at Service Care Solutions Ltd in West Yorkshire.In this role, you will be responsible for providing intelligent advice on operational, commercial, land, and development delivery strategies. You will also take a leading role in developing business cases and building...


  • Leeds, Leeds, United Kingdom Service Care Solutions Full time

    About Us: At Service Care Solutions, we strive to create a supportive environment where every child experiences the childhood they deserve. We believe in fostering positive relationships, promoting life-changing outcomes, and transforming the lives of children and young people.The Opportunity: As a Children's Home Deputy Manager, you will play a crucial role...


  • Leeds, Leeds, United Kingdom Service Care Solutions Full time

    **Job Summary**We are seeking an experienced Mental Health Service Leader to join our team at Service Care Solutions.This is a brand new opportunity for a Deputy Hospital Director to lead the strategic, financial and day-to-day running of our mental health hospital in Leeds. You will work closely with clinical and non-clinical staff, partner organisations,...


  • Leeds, Leeds, United Kingdom Service Care Solutions Ltd Full time

    We are seeking a skilled Capital Delivery Manager to lead our land and commercial negotiations efforts in West Yorkshire. As a key member of our team, you will be responsible for developing business cases and advising on operational and commercial strategies.This role offers a rewarding opportunity to work with a leading public sector services provider, with...


  • Leeds, Leeds, United Kingdom SPG Resourcing Full time

    Service Operations Director RoleThis Service Operations Director position at SPG Resourcing is responsible for leading the service operations team, ensuring that services are delivered efficiently and effectively, and that customer satisfaction is consistently high.The successful candidate will have experience in managing large-scale service operations,...


  • Leeds, Leeds, United Kingdom Austin Fraser Full time

    Purchasing Operations Lead Job DescriptionThis is an exciting opportunity for a Purchasing Operations Lead to join our team at Austin Fraser. As a key member of our procurement team, you will play a critical role in driving business growth through effective purchasing operations.About the RoleAs a Purchasing Operations Lead, you will be responsible for...


  • Leeds, Leeds, United Kingdom SKT Welfare Full time

    Job DescriptionAs an Operations and Strategy Lead at SKT Welfare, you will be responsible for overseeing the development and implementation of our operational strategies, ensuring seamless delivery of our services, and driving business growth through effective project management.You will work closely with our CEO and other stakeholders to develop and update...


  • Leeds, Leeds, United Kingdom Evri Full time

    Are you passionate about building and operating highly available, scalable, and secure cloud-based systems? Do you have a keen eye for detail and a talent for collaboration?If so, we'd love to hear from you! As a Technical Operations Lead at Evri, you'll be responsible for overseeing the day-to-day operations of our cloud infrastructure, ensuring seamless...


  • Leeds, Leeds, United Kingdom SPG Resourcing Full time

    Job DescriptionWe are seeking an experienced Technology Operations Lead to join our team at SPG Resourcing. As a key member of our technology operations, you will be responsible for ensuring the highest level of service delivery to our clients. This role requires a strong background in IT service management, excellent leadership skills, and the ability to...


  • Leeds, Leeds, United Kingdom Interface Recruitment UK Full time

    Job Overview:We are looking for a highly skilled and experienced Technical Services Lead to join our team in West Yorkshire. The successful candidate will be responsible for leading our IT operations team and ensuring the delivery of high-quality IT services to our clients.This is an excellent opportunity for a seasoned IT professional to take on a...


  • Leeds, Leeds, United Kingdom Getaway Girls Full time

    Join Our TeamWe are seeking a highly motivated and experienced Operations/Services Manager to join our passionate team at Getaway Girls in Leeds.This is an excellent opportunity for someone who is looking to make a real difference in the lives of young women.The successful candidate will be responsible for leading the operations and services functions within...


  • Leeds, Leeds, United Kingdom Interface Recruitment UK Full time

    We are looking for a skilled Technical Services Lead to join our team at Interface Recruitment UK. The salary for this position is estimated to be around £70,000 - £90,000 per year.About the JobThe Technical Services Lead will be responsible for the day-to-day delivery of IT Operational Support and IT / Tech Change Projects. You will work closely with the...