IT Support Specialist

4 weeks ago


Plymouth, Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

Job Summary

The University Hospitals Plymouth NHS Trust is seeking a highly skilled and motivated IT Support Specialist to join its team. As a Service Desk Technician, you will be the first point of contact for users requesting IT services or reporting IT-related faults.

The successful candidate will have the opportunity to develop their technical, administration, and customer service skills while working under supervision. You will be expected to log and/or resolve incidents received via telephone, self-service, or email in a fast, friendly, and efficient manner.

Main Responsibilities

  • To record IT-related requests and reports of faults from telephone calls, voicemails, emails, and other sources to the IM&T Service Desk.
  • To actively monitor telephony, email, and voicemail support queues to the Service Desk.
  • To be courteous, helpful, flexible, and responsive to users at all times.
  • To resolve technical problems of varying complexity within appropriate guidelines.
  • To accurately record information given by the end user to enable the relevant technical staff to respond to the issue.
  • To correctly forward logged calls to the appropriate technical team for resolution.
  • To follow defined procedures to ensure that a standard approach is maintained.
  • To direct customers to appropriate sources of self-help information.
  • To undertake a variety of First Point of Contact fixes, such as password resets, setting up a VPN profile, enabling accounts, and more.

Person Specification

  • Five GCSEs of 4-9 (A*-C) or other relevant qualifications or equivalent demonstrable experience.
  • Good communication skills, written or verbal.
  • Attention to detail.
  • Willingness to undertake further training and development.
  • Positive attitude.

About the Role

This is an exciting opportunity to join a dynamic team and contribute to the delivery of high-quality IT services to the University Hospitals Plymouth NHS Trust. If you are a motivated and enthusiastic individual with a passion for IT, we encourage you to apply for this role.



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