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Customer Service Representative

2 months ago


Welwyn Garden City, Hertfordshire, United Kingdom Pick for Britain Full time
About the Role

We are seeking a highly skilled and dedicated individual to join our team as an Administration Advisor. As a key member of our outpatient team, you will play a vital role in ensuring the smooth delivery of patient care and services.

As an Administration Advisor, you will be responsible for providing exceptional customer service to patients and Trust colleagues, both face-to-face and over the phone. You will be the first point of contact for patients, answering their queries and resolving any issues in a timely and professional manner.

Key Responsibilities
  1. Provide administrative support to the outpatient team, including answering phone calls, responding to emails, and managing patient appointments.
  2. Work closely with patients and Trust colleagues to ensure that appointments are booked, cancelled, and monitored efficiently.
  3. Provide general office administration duties, including opening and distributing post, photocopying, and filing.
  4. Contribute to the development of a positive and supportive work environment, promoting a culture of excellence and customer service.
About Us

East and North Hertfordshire NHS Trust is a leading provider of healthcare services in the region. We are committed to delivering high-quality, compassionate care to our patients and are proud of our reputation for excellence.

We are a dynamic and innovative organization, constantly seeking new ways to improve our services and meet the needs of our patients. If you are a motivated and dedicated individual who shares our vision and values, we would love to hear from you.