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Customer Success Director
1 month ago
The successful candidate will have 5+ years of experience in a Technical Solutions Delivery role, managing customer accounts and/or technical delivery projects in enterprise software. They will also have experience in data management, data integration, data warehousing, ETL/ELT, AI/ML, or other surrounding data markets.
The salary range for this role is £150,000 - £180,000 per annum (plus meaningful equity). We offer a comprehensive benefits package, including unlimited time off, comprehensive medical, dental, and vision insurance, fertility and family planning coverage, mental health and wellness coverage, and quarterly offsites in exciting destinations to spend time with your colleagues.
About the Company
Anomalo is a leading provider of automated AI solutions for data quality monitoring. Our software plugs directly into the modern data stack, catching deep problems in data distribution that aren't covered by static rules or basic observability.
We're committed to providing a supportive and inclusive work environment that allows our employees to thrive. We believe in rational optimism, transparency, and a customer-centric approach to all interactions.
Key Responsibilities
The Solutions Delivery Manager will be responsible for:
- Managing a portfolio of global customer accounts, serving as the primary post-sales point of contact, providing technical guidance and support across all phases of the customer journey
- Developing customized deployment and enablement plans that align with each customer's specific needs and objectives
- Serving as the initial point of contact for customer inquiries and issues related to the Anomalo software, ensuring prompt and effective resolution and maintaining high levels of customer satisfaction
- Tracking and reporting on overall customer health, delivering frequent updates to key stakeholders across the company
- Collaborating closely with Sales to identify and execute on expansion opportunities
- Delivering proactive support to drive adoption through regular office hours, product feature reviews and quarterly technical health audit
Requirements
To succeed in this role, you'll need:
- Proven track record of delivering excellent customer experiences in a technical solutions delivery role
- Strong understanding of data management, data integration, data warehousing, ETL/ELT, AI/ML, or other surrounding data markets
- Excellent communication and interpersonal skills
- Ability to thrive in an ambiguous environment and adjust priorities on-the-fly while still having the ability to focus on details and be analytical
What We Offer
We're committed to providing a supportive and inclusive work environment that allows our employees to thrive. As a valued member of our team, you'll enjoy a comprehensive benefits package, including unlimited time off, comprehensive medical, dental, and vision insurance, fertility and family planning coverage, mental health and wellness coverage, and quarterly offsites in exciting destinations to spend time with your colleagues.
