Operational Risk Expert
4 days ago
We are seeking an Operational Risk Expert to join our Consumer Duty and Customer Outcome Testing team at Capital One (Europe) plc. As a key member of the team, you will play a vital role in ensuring effective governance within customer-focused forums.
The successful candidate will oversee the capture, review, and challenge of consumer committee and forum materials, working closely with the business to drive governance improvement across the Risk Office and wider organisation. If you have a proven track record in operational risk management and stakeholder engagement, we want to hear from you
Responsibilities:
- Promote effective operational risk management practices throughout the business.
- Capture, review, and challenge consumer committee and forum materials.
- Collaborate with stakeholders to drive governance improvement initiatives.
- Analyse qualitative and quantitative data to inform strategic decisions.
Requirements:
- Proven experience in operational risk management and internal risk control.
- Strong understanding of customers, customer regulation, and Consumer Duty.
- Excellent stakeholder management skills.
- Able to collaborate and influence a wide range of people.
Salary:
£65,000 - £85,000 per annum, depending on experience.
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