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Counter Manager

1 month ago

London, Greater London, United Kingdom Editions de Parfums Frédéric Malle Full time

Counter Manager - Business Leader

We are seeking a skilled Counter Manager to lead our team of Fragrance Specialists in achieving sales, customer service, and operational targets. The ideal candidate will have a proven track record of managing a high-performing team, setting and executing business plans, and developing customer relationships.

Key Responsibilities

  • Lead and develop a high-performing team of Fragrance Specialists
  • Set and achieve sales, customer service, and operational targets
  • Develop and execute business plans to drive sales growth and customer retention
  • Maintain a deep understanding of customer needs and preferences
  • Collaborate with cross-functional teams to achieve business objectives

Requirements

  • Proven retail management experience, preferably in Beauty or a fast-paced retail environment
  • Experience setting sales and customer service targets, sales analysis, and staff scheduling
  • Previous retail operations experience, including inventory and facilities management, and cash reconciliation
  • Proven track record of leading, coaching, and developing a team to succeed
  • Flexible availability across days and hours
  • A proficient skill level using Microsoft Office applications