Junior Cloud Operations Professional
3 weeks ago
Job Description
We are seeking a highly skilled Junior Cloud Operations Engineer to join our team in Glasgow. As a Junior Cloud Operations Engineer, you will be responsible for deploying, maintaining, and supporting our software solutions on AWS infrastructure. You will work closely with internal teams to ensure seamless support for our products and services.
Key Responsibilities
- Deploy Software Solutions: Set up and deploy our software in AWS cloud environments using Terraform and Ansible.
- Manage Incidents: Triage, review, and escalate customer alerts, incidents, and service requests to ensure timely resolution.
- Maintain Service Levels: Ensure all alerts, incidents, and service requests are resolved within agreed SLAs.
- Develop Knowledge Base: Create and maintain troubleshooting articles for alerts, incidents, and service requests.
- Collaborate with Teams: Work closely with internal teams to ensure seamless support for our products and services.
- Learn and Grow: Develop your skills in our product software, AWS technologies, Terraform, and Ansible. Progress through an approved learning pathway to achieve AWS Foundation and Associate-level certifications.
Requirements
- Technical Support Experience: At least 2+ years of experience in frontline technical support or an equivalent role.
- Operational Support: Willingness to participate in a 24/7 on-call support rota.
- Linux Proficiency: Familiarity with Linux command-line utilities such as grep, sed, awk, and top.
- Problem-Solving Attitude: A proactive, can-do mindset with a strong desire to learn and grow within the team.
- Attention to Detail: Excellent attention to detail with strong organizational skills.
- Communication Skills: Strong written and verbal communication skills.
- Team Player: Collaborative with excellent teamwork skills.
What We Offer
- A hybrid working environment based in Glasgow.
- An excellent compensation package with a salary range of £55,000 - £65,000 per annum.
- Opportunities to work with cutting-edge technologies.
- Support for your professional development, including AWS certifications.
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