IT Support Specialist

2 days ago


Bath, Bath and North East Somerset, United Kingdom CV-Library Full time

Job Overview:

We are seeking a skilled IT Support Specialist to join our team in Bristol. As a Desktop Engineer, you will be responsible for providing 2nd Line and Desktop Support to our end users, covering cutting-edge hardware, software, and infrastructure technologies.

About the Role:

  • Provide support to a diverse group of users, responding to incidents and requests in line with company SLA's.
  • Troubleshoot desktop, telephony, network, and printing errors.
  • Investigate software issues and carry out daily checks to ensure that backups are completed successfully.
  • Support and install hardware, software, and mobile devices.
  • Administer servers and gain insight into infrastructure-based technology.

Requirements:

  1. Minimum 1-year experience in a similar role.
  2. Windows 10, MS Server 2012/2019, MS Office 365.
  3. Active Directory & Group Policy administration.
  4. IP networking & telephony, DNS, DHCP Server, network and desktop hardware.
  5. Customer-facing skills.

Desirable Skills:

  1. SCCM.
  2. Mobile device support.
  3. Sophos AV.
  4. Backup software and hardware, in particular Arcserve Backup Solutions.

Salary and Benefits: We offer a competitive salary of £30,000 - £32,000 per annum, plus benefits and opportunities for professional growth.



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