Homeless Support Worker Assistant

4 weeks ago


Southampton, Southampton, United Kingdom TWO SAINTS Full time

Job Summary:

We are seeking a dedicated and compassionate Support Worker to join our team at TWO SAINTS. As a Support Worker for Homeless Individuals, you will play a vital role in providing person-centred support to our clients, empowering them to gain the life skills they require to move on to more independent living.

Main Responsibilities:

  • Support clients by prompting and helping them to attend appointments
  • Encourage their involvement in personal progression in the form of education, training, employment activity or volunteering
  • Help them develop their practical skills in areas such as budgeting, shopping, cooking and housework, laundry, health and hygiene
  • Work with external partners (such as colleges) to maximise the opportunities available to clients so that they can resettle in the community
  • Empower clients to achieve the outcomes they identify as desirable for independent living including involvement in practical tasks within the hostel such as basic maintenance/ room decoration
  • Involve clients in the smooth running if the hostel environment
  • Help to maintain a welcoming, safe environment, identifying and minimising all potential risks to users of the premises and the organisation and property
  • Maintain client records using relevant systems to a good standard
  • Work in accordance with the Health and Safety regulations and all policies and procedures
  • Attend supervision, appraisal, training and meetings as directed which may be outside your normal working pattern
  • Any other reasonable task as requested by a member of staff

Essential Criteria for Role:

Previous experience in this type of work is not essential but you will have a real passion for wanting to work with homeless people. Your values will match ours, you will be committed to helping others and enjoy the real job satisfaction that this brings.

  • Clear verbal and written English
  • Good IT and keyboard skills
  • Polite, assertive manner, ability to self-motivate
  • Passion for working in a client/customer facing role
  • Knowledge of the benefits system and tenancy legislation
  • Have an interest and genuine concern for homelessness and related issues
  • Knowledge of voluntary and statutory agencies
  • Full drivers' licence and access to a vehicle is preferable for this role


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