Alarm and CCTV Systems Expert

3 weeks ago


London, Greater London, United Kingdom CV Library Full time

Are you an ambitious professional looking to take your career to the next level? Do you have a passion for delivering exceptional customer experiences? If so, we'd love to hear from you

We're seeking a talented Alarm and CCTV Systems Expert to join our team at Banham. As a key member of our technical services team, you'll be responsible for providing expert advice and guidance to our customers on various security systems, including burglar alarms, fire alarms, CCTV, access control, and door entry systems.

You'll work closely with our Service, Maintenance and Installations departments to ensure seamless delivery of our services, leveraging your extensive product knowledge of Pyronix, HikVision, Comelit, Paxton, BPT, EMS, HyFire, and other systems to:

  1. Liaise with customers via telephone and email to provide expert advice and guidance.
  2. Organise engineer visits as needed to assist customers onsite.
  3. Collaborate with the Product Validation Manager on new and upgraded products/services implementation to provide testing resource when required.
  4. Provide technical support and guidance to all Banham group engineers.
  5. Work with the Technology team to implement new innovative technologies and processes to reduce call volume and time on calls into technical support.

We offer a competitive salary of up to £40K PA (depending on experience) and a great range of benefits, including:

  • An employee assistance program providing access to a 24/7 free, confidential advice service.
  • Hybrid working for non-field associated roles.
  • Subsidised Private Medical Cover after 12 months of service.
  • Auto-enrolment into our pension scheme.
  • Annual season ticket loan & Banham interest-free loan.
  • Cycle to work & Tech scheme.
  • Training and development opportunities.
  • Company equipment tailored to your role.
  • Banham Social Events.
  • Employee recognition rewards and moments of magic prizes.
  • Recruitment referral bonus scheme earning up to £500 per successful referral.


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