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Project Manager
2 months ago
Redcentric is seeking a highly skilled Project Manager to join our team. As a Project Manager, you will be responsible for managing customer requests across our portfolio of services, including Wireless, WAN & LAN services, IAAS, VOIP, and ICT.
Key Responsibilities:- Manage the process from receipt of the order through to first bill generation.
- Assist with the transition of the service into Support.
- Ensure customer satisfaction by delivering projects on-time and on-budget.
- Initiate and plan projects, including agreeing and documenting project scope and producing project plans.
- Secure and assign the right resources to the right tasks.
- Ensure colleagues and key stakeholders understand their roles and responsibilities.
- Deliver project responsibilities on time and escalate items meeting the escalation threshold using the appropriate escalation method and communication plan.
- Provide accurate written project updates and maintain the project tracker.
- Risk assess workload and identify solutions to support direct reports and colleagues.
- Excellent written and verbal communication skills.
- Customer-focused and professional.
- Highly self-motivated and able to work well under pressure.
- Excellent attention to detail and organizational skills.
- Experience of managing customer relationships and issues.
- Delivery of VOIP, IAAS, Cloud-Based Services, Wi-Fi, MPLS WAN, LAN, or combinations of all services.
As a Project Manager at Redcentric, you will have the opportunity to work with a talented team and contribute to the delivery of high-quality projects. We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.
