Front of House Team Member
4 weeks ago
Front of House Team Member Role
We are seeking a skilled and enthusiastic Front of House Team Member to join our team at German Doner Kebab. As a key member of our front-of-house team, you will be responsible for delivering exceptional guest service and ensuring that every customer has a positive experience.
Key Responsibilities:
- Provide outstanding guest service and ensure that every customer has a positive experience.
- Process guest orders through the POS system and deliver orders to the kitchen.
- Assist guests in choosing meals and drinks and provide additional up-sell information.
- Ensure that the portion of food being packed or served looks appealing.
- Promote additional food items to compliment the guest experience and increase sales.
- Process sales, provide guests with receipts, and deliver food.
- Greet every guest in a genuine and warm manner.
- Answer the telephone and deal with an enquiry.
- Assemble and package orders to the brand standard.
- Keep all guest areas clean, sanitary, and tidy.
- Ensure that all orders are fully complete and ready to be received by the guest.
Requirements:
- Ability to speak clearly and listen attentively to guests and other team members.
- Ability to maintain a clean and smart appearance.
- Displays a positive and enthusiastic approach to all tasks.
- Exhibits a cheerful and helpful attitude and always provides excellent guest care.
- Adapts to changing business volume levels with a sense of urgency.
- Can demonstrate a complete understanding of the menu and Allergens.
- Ability to follow instructions to achieve brand standards (The GDK way).
- Ability to fill in daily paperwork in line with GDK standards.
- Maintain the ability to be cross-trained in all areas of the kitchen and front counter.
- Believes and cares for exceptional guest service and impeccable standards.
Working for German Doner Kebab, we can offer a full Career Pathway and support you with fantastic progression opportunities.
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