Support Team Lead
2 days ago
Shaw Daniels Solutions is recruiting for an IT Service Desk Manager to join our team. This is a fantastic opportunity for an experienced professional to take on a leadership role and drive the success of our support team.
The IT Service Desk Manager will be responsible for leading a team of technical specialists who provide first-line support to our customers. You will work closely with the Head of IT Operations to develop and implement processes to improve the efficiency and effectiveness of the service desk.
The ideal candidate will have a strong technical background, excellent communication and interpersonal skills, and the ability to build strong relationships with both internal and external stakeholders.
Key Responsibilities- Lead a team of technical specialists to provide first-line support to customers
- Develop and implement processes to improve the efficiency and effectiveness of the service desk
- Work closely with the Head of IT Operations to ensure alignment with business objectives
- Provide regular reports to stakeholders on service desk performance
- Strong technical background, with knowledge of Windows 10/11, Microsoft O365 Admin Centre, and Service Desk tools
- Excellent communication and interpersonal skills
- Ability to build strong relationships with internal and external stakeholders
- Proven track record of managing high-performing teams
We offer a salary of £62,000 per annum, plus benefits including a pension scheme, life insurance, and paid holiday entitlement.
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