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Retail Store Manager
2 months ago
We are seeking a highly motivated and experienced Retail Store Manager to join our team at Dorothy House Hospice in Trowbridge. As a key member of our retail team, you will be responsible for leading a team of sales assistants and volunteers to deliver exceptional customer service and drive sales growth.
Key Responsibilities- Team Leadership: Lead and motivate a team of sales assistants and volunteers to achieve sales targets and provide excellent customer service.
- Store Operations: Oversee the day-to-day operations of the store, including stock management, visual merchandising, and maintaining a clean and safe shopping environment.
- Customer Service: Ensure that customers receive a high level of service, including responding to customer queries and resolving any issues promptly.
- Sales and Revenue: Drive sales growth by implementing effective sales strategies and promoting products to customers.
- Stock Management: Manage stock levels, including ordering, receiving, and storing stock, to ensure that the store is fully stocked and visually appealing.
- Visual Merchandising: Create visually appealing displays and window displays to attract customers and promote products.
- Health and Safety: Ensure that the store is maintained in a clean and safe condition, and that all health and safety procedures are followed.
- Reporting and Administration: Maintain accurate records and reports, including sales data, stock levels, and customer feedback.
- Experience: Proven experience in a retail management role, with a strong track record of sales growth and customer service.
- Leadership Skills: Excellent leadership and motivational skills, with the ability to lead and develop a team.
- Communication Skills: Strong communication and interpersonal skills, with the ability to build relationships with customers, colleagues, and stakeholders.
- Organizational Skills: Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Technical Skills: Proficient in using retail software and systems, including point of sale and stock management systems.
- Competitive Salary: A competitive salary and bonus scheme.
- Benefits Package: A comprehensive benefits package, including pension, life assurance, and employee assistance program.
- Training and Development: Ongoing training and development opportunities, including leadership and management training.
- Flexible Working: Flexible working hours and a range of benefits to support work-life balance.
