Team Lead
2 days ago
The John Lewis Partnership is looking for an experienced Department Head - Customer Experience to lead our teams in delivering exceptional customer service and driving sales growth. In this role, you will oversee the operational activity, manage the shop floor, and contribute to the overall performance of our unique brand.
About the Job:
You will be responsible for influencing, motivating, and guiding a team, promoting a culture of continuous learning, and delivering an outstanding Partner experience by unlocking their full potential. With excellent shop keeping and line management skills, you will contribute to the overall performance of our unique brand through exceptional shop standards and delivery of superb customer service.
About the Team:
You will work closely with your colleagues to ensure consistently high levels of availability, merchandising standards, and efficient, legal, and secure store operations.
Requirements:
- Experience of supervising a team in a fast-moving, customer-focused environment
Benefits:
You will enjoy 25% discount at John Lewis and 20% in Waitrose, a competitive pension scheme where your contributions will be matched by the Partnership (up to 8% of pay), and excellent work-life balance, including a focus on well-being and flexible working.
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