Operations Coordinator

4 weeks ago


Gateshead, Gateshead, United Kingdom MTrec Recruitment Full time

About the Role:

The Operations Coordinator will be responsible for responding to and logging repair requests from clients, processing Goods Received Notices to Job Cards, and preparing new repair quotations and issuing them to clients.

Key Responsibilities:

  • Respond to and log repair requests from clients
  • Process Goods Received Notices to Job Cards
  • Prepare new repair quotations and issue to clients
  • Coordinate items ready for sale, invoice sales, and prepare logistics paperwork necessary for delivery
  • Ensure delivery slots are booked with Clients' warehouses in line with contractual commitment
  • Communicate with customers as required
  • Manage client queries in relation to rejected invoices
  • Support HR Administration
  • Support the Operations Manager with administrative tasks where required, including client visits
  • Support the Business Development function with coordination of events
  • Deputise for other appropriate employees when required

About You:

  • Use of Microsoft Business Central System is preferred
  • Analytic approach to understanding data
  • Able to engage with different functions across the business to fact find and seek information
  • Able to present and communicate data to different audiences across the business
  • Able to provide high levels of customer service, both internally and externally
  • Able to prioritise incoming work and escalate where necessary
  • Excellent computer skills in Word and Excel
  • Good organisational, administration, interpersonal and communication skills
  • Diplomacy, tact and mediation skills
  • You must be customer focused, with a proactive approach to day-to-day work as well as being able to maintain effective relationships with current customers

Working Hours:

The role is working Monday to Thursday 9am to 5pm, Friday 9am to 1pm (flexible working hours)



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