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Leisure Membership Advisor
2 months ago
We are seeking a highly motivated and charismatic Leisure Membership Advisor to join our team at Village Hotels. As a key member of our sales and service team, you will be responsible for delivering exceptional customer experiences and driving sales growth through effective sales techniques and a passion for leisure and fitness.
Key Responsibilities- Meet and greet potential new members, showcasing our facilities and services to ensure a perfect match.
- Understand individual needs and wants of our members, tailoring your service and communication to exceed their expectations.
- Drive sales growth through effective sales techniques, including upselling and cross-selling additional products and services.
- Form strong relationships with members, colleagues, and other departments to deliver a seamless customer experience.
- Meet and exceed sales targets, with uncapped commission and a realistic OTE of an additional £4,800 per annum.
- Complimentary full leisure club membership for you and a family member or friend, worth £1,500 annually.
- Employee discount on overnight stays at Village Hotels, starting from £35 based on 2 sharing.
- 50% discount on food and drink purchased on or off shift at any Village Hotel.
- Exciting training platform with gamified learning.
- Discounts and cashback offers on many High Street Brands.
- A range of wellbeing and healthcare benefits.
- Financial wellbeing support via Salary Finance.
- Employee Assistance Programme.
- Flexible working hours.
- A fun, supportive, and inclusive work environment with loads of development opportunities.
- Regular team events with our BIG People days monthly.
- Excellent reward and recognition incentive schemes.
- Monthly wellbeing programme for all employees to support your mental health.
- Anniversary rewards for key milestones of service.
- Holiday purchase scheme.
- Birthday day off.
- Electric car salary sacrifice scheme.
- Natural ability to interact with all types of people, using effective selling techniques and a belief in sales through service.
- Passion for leisure, fitness, and customer service.
- Ability to understand individual needs and wants of our members and tailor your service and communication around them.
- Drive to achieve and exceed targets.
- Team mentality, forming great relationships within leisure and other departments.
