Retail Operations Director

2 days ago


West Suffolk, United Kingdom Storm Guard Roofing and Construction Full time

Estimated salary range: £65,000 - £80,000 per annum.

About the Role

We are seeking a seasoned and dynamic leader to spearhead our retail operations across multiple locations. As Head of Retail Management, you will oversee day-to-day activities, ensuring exceptional customer service, achieving sales and financial targets, and driving business performance.

Responsibilities:
  • Team Leadership: Foster a high-performance culture, develop, and inspire retail teams to deliver on business objectives.
  • Customer Service Excellence: Coach Store Managers to provide top-tier customer service and handle escalated issues.
  • Product & Merchandising: Champion product knowledge across retail and work closely with Buying, Supply Chain, and VM teams.
  • Financial Management: Prepare and manage sales and EBITDA budgets, forecast sales, and optimize wage costs.
  • Operations & Compliance: Ensure Health & Safety standards are maintained, manage IT, finance, and operational processes.

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