Service Excellence Manager

3 days ago


Telford, Telford and Wrekin, United Kingdom Universal Business Team Full time

Do you have what it takes to excel as a Customer Service Team Leader? The Universal Business Team is looking for a highly motivated and dedicated individual to lead our customer-facing team.

This is a rare opportunity to work with a company that rewards its staff with exceptional benefits and a positive working environment. You will be responsible for ensuring the team delivers exceptional service at all times while streamlining processes and building a culture of excellence.

To succeed in this role, you will need:

  • Experience in customer-facing operations
  • Strong leadership skills with the ability to motivate teams
  • Excellent communication skills

We offer a competitive salary package including an estimated salary of £37,750, based on experience. In addition, you can expect a range of benefits, such as annual pay reviews, profit-share bonus, free lunch, free onsite gym access, and modern newly refurbished offices.



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