Service Delivery Expert

2 days ago


Walsall, Walsall, United Kingdom Sunbelt Rentals Careers Full time

About the Role

As a Customer Care Advisor at Sunbelt Rentals Careers, you will be working in our customer contact centre, responsible for delivering best-in-class service while using product knowledge and expertise to maximize upselling opportunities. You will communicate with customers on the telephone, via email, and respond to website requests.

This role requires a skilled communicator who can effectively manage inbound and outbound calls to our regional customers based in one of our customer offices. You will take ownership of the customer journey, building relationships with regular customers and managing orders from inquiry to post-hire feedback.

  • Proven experience in a customer service role, preferably handling in-bound order/sales enquiries, is essential.
  • A flexible and adaptable approach is required as you will enjoy a varied workday in a fast-paced operational environment managing multiple tasks, deadlines, and targets while maintaining high standards of accuracy.
  • A commitment to continuous improvement is crucial as you will put forward and act on suggestions to improve processes and service levels.
  • A good level of computer literacy in MS Office packages is required.

Working with Us

We offer a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government, and events. Our people are at the heart of our values and they're our greatest asset. We're raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme.

Salary Information

The estimated salary for this position is £25,000 - £30,000 per annum, depending on location and experience.



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