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Client Relationship Manager
2 months ago
We are seeking an experienced Client Relationship Manager to join our team at Caroola. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our clients, driving sales growth, and delivering exceptional customer service.
Key Responsibilities- Manage and expand a portfolio of accounts, working closely with our Business Development Manager to identify new business opportunities and develop strategies to nurture and engage our clients.
- Develop and execute sales plans to achieve revenue and profit targets, ensuring timely and effective resolutions to any escalated queries.
- Collaborate with our Agency Support team to educate clients on internal processes and provide corrective guidance to streamline their experience.
- Support client events, hospitality, and educational initiatives, ensuring a positive and engaging experience for our clients.
- Stay up-to-date with relevant regulations and legislation to add value and ensure compliance in client interactions.
- Maintain a thorough understanding of Caroola group products and services to promote them effectively.
- Experience in a sales environment, ideally as a BDM/account manager working with a portfolio of clients and winning new business.
- Strong verbal and written communication skills, with a customer-centric attitude and problem-solving skills.
- Ability to execute a high volume of outbound sales phone activity, with a focus on processes and experience with salesforce CRM.
- A competitive salary and benefits package, including 25 days' holiday plus Bank Holidays, a holiday purchase scheme, and a long service benefit.
- Private medical insurance, dental insurance, and a cycle to work scheme.
- Subsidised gym memberships, study support, and financial benefits, including free access to mortgage advice and credit scoring for life.
- A company pension scheme and dedicated team of qualified Mental Health First Aiders.
- Counselling support through Health Assured, and a Tusker Car benefit scheme.