Claims Specialist

4 weeks ago


Glasgow, Glasgow City, United Kingdom Davies Full time
Job Description

**Key Responsibilities:**

* Liaise with insurers, policyholders, and brokers to manage claims effectively.
* Investigate allocated claims, either from your desk or by referring them to a field adjuster for on-site investigation when necessary.
* Gather all relevant evidence and documentation to support claims.
* Determine appropriate actions to resolve each case, ensuring timely and cost-effective outcomes.
* Prepare detailed reports, advising on policy indemnity, legal liability, quantum, and tactics as needed.
* Negotiate settlements within agreed authority limits, maintaining strong relationships with clients and stakeholders.
* Maintain proactive communication with all parties involved, ensuring seamless claim resolution.
* Adhere to documented procedures and client requirements, ensuring compliance and quality service delivery.
* Regularly review and maintain proper reserves, ensuring accurate financial management.

**Requirements:**

* Proficiency in managing claims from cradle to grave.
* Experience managing NIHL (Noise Induced Hearing Loss) claims.
* Understanding of Civil Procedure Rules and the Claims Portal.
* Commitment to delivering outstanding customer service.
* Collaborative team player with strong communication skills.
* Ability to manage personal caseload and adapt to changing priorities.

**Desirable Skills:**

* Experience with the investigation of Liability Claims.
* Knowledge of how to value injury claims.
* Familiarity with reserving strategies.
* Exceptional communication abilities across various levels.

**About Davies:**

Davies Group is a multi-award-winning specialist professional services and technology business. We deliver operations across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation, change management, and digital innovation.

We are committed to delivering exceptional service to our clients, and we are seeking a skilled Claims Handler to join our team. If you are a motivated and experienced professional looking for a challenging and rewarding career, we encourage you to apply.

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