Mortgage Recovery Specialist

9 hours ago


West Berkshire, United Kingdom Kensington Mortgages Full time
About the Role

We are seeking a skilled Mortgage Recovery Specialist to join our team. As a key member of our Litigation Team, you will be responsible for communicating with customers and third parties regarding mortgage payment difficulties and arrears.

As an expert in arrears resolution, you will effectively communicate with customers to establish their reason for arrears, current financial circumstances, and identify appropriate resolutions based on individual circumstances.

You will work closely with internal and external stakeholders to resolve challenging customer communications and queries, navigate customers through the mortgage litigation process, and ensure all work is completed in line with applicable policy and regulation.

This role requires strong objection handling skills, problem-solving skills, and the ability to meet individual and team targets in a pressurised environment.

The ideal candidate will have 1-2 years of experience within a collections/arrears litigation role in the financial services/mortgage industry or a regulated environment.

About You
  • Strong understanding of the mortgage arrears and litigation process
  • Excellent communication and interpersonal skills
  • Ability to work in a pressurised environment and meet targets
  • Good knowledge of FCA regulations, including money laundering, data protection, consumer duty, and vulnerable customers

We offer a competitive salary of up to £27,000 + 25 days holiday and a fantastic range of benefits.



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