Senior Account Lead

3 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom everyLIFE Technologies Full time

At everyLIFE Technologies, we are seeking a Senior Account Lead to join our Customer Experience Team.

About the Role

This is a pivotal position that blends sales acumen, customer service expertise, and the ability to provide effective training to ensure clients maximize their use of our product and its new features.

Key Responsibilities:
  • Client Relationship Management: Develop and maintain positive working relationships with customers within your extensive portfolio. Plan and host regular strategic account reviews and growth plans.
  • Customer Retention & Growth: Drive retention, renewals, upsells, and overall customer satisfaction.
  • Training & Support: Create and update training materials to facilitate product adoption. Conduct regular account reviews to assess needs and provide solutions.

The ideal candidate will be proactive, customer-focused, and adept at handling both strategic and operational tasks to drive client satisfaction and product adoption.

We offer a competitive benefits package, including private healthcare, 25 days holiday plus bank holidays and 3 days over the Christmas period, life insurance (3x salary), and a dynamic and supportive work environment.

The estimated salary for this role is £60,000 - £80,000 per annum, depending on experience.



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