Assistant Store Manager

2 weeks ago

Dorking, Surrey, United Kingdom FatFace Full time
Assistant Store Manager Role Overview

Our ideal candidate will be a skilled and experienced Assistant Store Manager who can lead by example and demonstrate exceptional standards of behaviour, ensuring the integrity of the brand is maintained at all times.


Key Responsibilities

  • Drive customer service standards to exceed customer expectations

  • Proactive analysis of available financial data, retail and company strategy, use of local/industry knowledge and commercial creativity to maximise sales opportunities and support in making commercial decisions to drive store performance and exceed KPI targets


  • Effective scheduling, cost controls and crew productivity to ensure the store is working to budget


  • Implement the retail plan using effective planning and organisational skills

  • Communicate and liaise with Head Office to influence and maximise the stock package where appropriate


  • Ensure correct procedures are adhered to in a professional manner for the crew and store, including cash and stock, health and safety, office, security of premises, key holders and loss prevention


  • Oversee and execute the FatFace visual proposition to company standards, including leading sale / new season launches and floor moves


  • Adhere to all FatFace policies and procedures and comply with legal obligations, including safety requirements and GDPR procedures

  • In the absence of the Store Manager, take on holding responsibilities that ensure the continued success of the store in sales, standards and crew development



Requirements

The ideal candidate will have a strong track record of delivering excellent customer service standards, aligning themselves to the company's social and environmental mission and championing any actions that they can directly impact at all times.


They will also have the ability to proactively offer alternative ways for customers to buy across all of our channels, ensure all crew are equipped with product training and are aware of our multichannel proposition, and champion the FatFace vision and values in store to keep the customer at the heart of all decision making.


Additionally, they will be able to provide crew with learning, development and coaching opportunities to aid in achieving high performing teams that reach their full potential, and use of local knowledge and creativity to maximise sales opportunities that are unique to their market.


The candidate will be required to ensure that the store is working to budget through effective scheduling, cost controls and crew productivity.

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