Shift Leader

2 weeks ago


West Hampstead, United Kingdom Ballymore Group Full time
Job Description

Job Title: Shift Leader - Operations Manager

Job Summary:

We are seeking a highly skilled and experienced Shift Leader - Operations Manager to join our team at Ballymore Group. As a Shift Leader, you will be responsible for the day-to-day management of the concierge and security operations, ensuring the smooth and efficient delivery of services to our residents.

Key Responsibilities:

  • Manage the concierge and security team, ensuring they perform in line with their job specifications and standard operating procedures.
  • Ensure all new employees have a full induction in accordance with the BAML Policy and arrange ongoing training as necessary.
  • Liaise with Line Manager/ HR Team in relation to issues that arise such as grievances, disciplinaries etc.
  • Monitor that staff wear appropriate uniform/PPE and ensure action is taken where issues such as breaches of discipline/H&S are observed.
  • Deliver toolbox talk training to your team and other site staff in terms of Security, Fire safety etc.
  • Ensure that staff deliver a supportive and sympathetic security/concierge service to residents.
  • Handle any problems/complaints effectively and in a timely manner (24 hours).
  • Ensure all paperwork in relation to accident, first aid and incident reporting is completed correctly by the in-house team and pass all of the relevant paperwork to Senior Managers.
  • Ensure that risk assessments and SOPs are in place and updated in accordance with legislation/best practice.
  • Have a key involvement in disaster recovery, emergency response and contingency planning.
  • Ensure that all records are held securely and in compliance with GDPR.
  • Direct the on-site team (in conjunction with the Management Team) to ensure they create, organise and maintain records and administration systems in respect of site activities in an efficient manner.

Requirements:

  • Good communication skills.
  • Good understanding of the English language.
  • Good IT/Computer Skills.
  • Relevant Management experience.
  • Leadership skills.
  • Good People Skills.
  • Organisation skills.
  • Able to work under pressure.

Working for Ballymore Group:

Ballymore operates as an equal opportunities employer.


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