Fitness Operations Manager

2 weeks ago

Poole, Poole, United Kingdom Frasers Group Full time
{"h1": "Fitness Operations Manager", "p": "As a Fitness Operations Manager at Frasers Group, you will be responsible for leading the team in all sales and operational processes, driving revenue growth, and delivering exceptional member experiences. Your keen eye for detail and ability to own the basics will be essential in achieving high standards and driving profitability. You will be accountable for various KPIs and responsible for the recruitment, nurturing, and development of an elevated team capable of achieving them consistently.

Key Responsibilities:

* Represent Everlast Gyms as an ambassador for fitness
* Demonstrate our elevated ways of working always
* Drive all revenue lines from membership sales to product and secondary sales
* Effective management of controllable costs such as stock orders and cleaning supplies
* Lead by example on reception and the gym floor in this member-facing role designed to enhance every visit
* Ensure central processes like FUNDAMENTALS, ASCEND, and MOVE are followed and delivered to the highest level consistently
* Drive collective buy-in to national focuses and incentives like #WorkoutWednesday and #WeCommunicate
* Lead the recruiting, monitoring, training, and onboarding of new team members within your gym
* Ensure that all daily, weekly, and monthly operational processes are completed consistently and to a high standard
* Willing and able to deliver honest, constructive feedback regularly to support all team members in achieving their potential and challenging them daily
* Reporting facilities and maintenance-related issues in accordance with best practice guidelines
* Be resilient and agile to react to challenging situations and find solutions
* Able to effectively manage all policies and procedures including Health and Safety, including pool plant operations
* Ensure consistently high standards of cleanliness and presentation at all times whether on shift or not

Requirements:

* Passion for health, fitness, and wellness
* Level 2 qualification in fitness (desirable)
* Strong leadership qualities
* Adaptability in communication and management style depending on the team member and their drivers
* A positive, solutions-driven mindset in the face of adversity
* A member champion mentality with exceptional interpersonal skills
* Driven and ambitious with a keen desire to learn and develop both behaviors and competencies specific to the role
* Flexibility in working hours and location to support the needs of the business including weekends and Bank Holidays when required

If you are a motivated and ambitious individual who is passionate about health, fitness, and wellness, and has a strong desire to learn and develop, we encourage you to apply for this exciting opportunity.

At Frasers Group, we are committed to providing our team members with the training and development they need to succeed in their roles and achieve their career goals. We offer a range of benefits, including 20% discount across all Frasers Group facias, Fearless 1000 bonus scheme, free gym membership, and eligibility for monthly Frasers Group Champion program.

We look forward to hearing from you"}

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