Retail Operations Implementation Coordinator Expert

4 days ago


Redditch, Worcestershire, United Kingdom Halfords Full time

About Halfords

We're a specialist retailer that leads the market through customer-driven innovation and a distinct product range. Our mission is to inspire and support a lifetime of motoring and cycling.

Our Redditch Support Centre plays a key role in our success and growth, working closely with every other area of our business. We foster customer loyalty by offering compelling reasons to keep coming back to our stores.

The dynamic, fast-paced environment at Halfords allows expertise and focus to take people far. If you're willing to get stuck in, you'll love it here too.

About the Role

The Retail Operations Implementation Coordinator is accountable for the tools to launch, maintain and measure compliance across all proposition, process and policy change. You'll be responsible for supporting the handover of all new customer propositions, process and policy changes to the Group Communications and Retail Performance and Capacity teams.

This includes:

  • Accountable for the implementation plan that aligns with operational size of change for each proposition, policy or process change across retail.
  • Delivering the annual workload and implementation plan across retail, encompassing all strategic change, commercial propositions and priorities, within the budget.
  • Monitoring compliance and performance during the implementation / hyper care period for all operational change.
  • Supporting 100+ commercial and marketing launches each financial year.

As an operations professional, you'll have a strong understanding of the tools required to launch, measure and maintain implementation across a multi-site business. Experience using communications and reporting tools is ideal.

With a salary of approximately £45,000 per annum, this role offers an excellent opportunity to grow your career in a dynamic and inclusive workplace. At Halfords, we're committed to creating an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.



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