Senior IT Solutions Lead

5 days ago


Derby, Derby, United Kingdom Interface Recruitment UK Full time

We are seeking an experienced Senior IT Solutions Lead to join our team in the UK. As a key member of our Global IT Team, you will be responsible for overseeing key functions within the UK Business and enabling high-quality IT services & solutions.

The role requires a well-maintained and secure enterprise computing environment, hands-on support of these IT solutions and services, collaborative work across the Global IT Team for cohesive service delivery, and building productive relationships with key business stakeholders throughout the Group.

  • Key Responsibilities:
  • Provide input and leadership to the UK Management and Global IT Team(s) for updates and ideas regarding technical strategy
  • Establish and enforce incident resolution expectations
  • Analyze performance of staff activities and documented resolutions, identify problem areas, devise and deliver solutions to enhance quality of service and prevent future issues
  • Collaborate with other departments to identify and/or procure support software
  • Conduct research on emerging products, services, protocols, and standards in support of technology procurement and strategic initiatives
  • Work with the Global IT Team to develop and implement suitable, scalable, and customer-centric business solutions (including the ERP and ancillary systems)
  • Provide leadership, direction, and technical guidance to other UK team members and outside resources for the support of end-users
  • Ensure that day-to-day operations are well organized and efficient
  • Coordinate and/or perform remote fixes, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems
  • Track and analyze trends in requests and assess need for any system or process changes based on trends
  • Management/interaction of management service providers

Requirements:

  • College diploma or university degree in the field of computer science, information sciences, or related field and 3-6 years equivalent work experience
  • Exceptional knowledge of server and networking
  • Deep-seated experience with desktop and server operating systems, including Windows 7-10, Apple OSX, and Windows Server
  • Extensive application support experience
  • Working knowledge of a range of diagnostic utilities and various network & system performance tools
  • Desire to grow and develop as a leader of a technical support team
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Experience working in a team-oriented, collaborative environment
  • Willingness to conduct research into a wide range of computing technologies
  • Exceptional customer service skills
  • Exceptional written and oral communication skills

Compensation: The estimated annual salary for this position is £60,000 - £80,000 depending on experience.



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