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Front of House Team Member

2 months ago

Essex, United Kingdom Surya Hotels Full time

Job Opportunity at Surya Hotels

About the Role

We are seeking a highly motivated and enthusiastic individual to join our Front of House team as a Front of House Assistant. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that our guests have a memorable experience at our hotel.

Key Responsibilities

  • Provide excellent customer service to guests, responding to their needs and resolving any issues in a professional and courteous manner.
  • Take orders, serve food and drinks, and handle payments in a timely and efficient manner.
  • Work collaboratively with the Food and Beverage team to ensure seamless service and a high level of customer satisfaction.
  • Participate in ongoing training and development to improve knowledge and skills in food and beverage service.
  • Adhere to hotel standards and policies, ensuring a clean and safe environment for guests and colleagues.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career development and advancement within the company.
  • A dynamic and supportive work environment.
  • Access to employee assistance programs and wellness initiatives.
  • Discounts on hotel stays and food and beverage services.

Requirements

  • Previous experience in a customer-facing role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Flexibility to work a variety of shifts, including weekends and holidays.

Why Join Surya Hotels?

We are a family-owned and operated hotel group with a passion for delivering exceptional guest experiences. Our team members are the heart of our business, and we offer a supportive and inclusive work environment that encourages growth and development. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.