Sales & Customer Service Representative
2 weeks ago
Howden is a collective of talented and passionate individuals from around the world, united by a shared passion and no-limits mindset. Our strength lies in our ability to collaborate as a powerful international team, comprised of 15,000 employees spanning over 100 countries.
Our CultureWe value diversity and believe that our successes have come from individuals brave enough to try something new. We support each other in everyday moments and bigger challenges, and are determined to make a positive difference at work and beyond.
What We OfferA career that you define, with opportunities for personal development, volunteering, and fundraising for charity. We also prioritize work-life balance, career progression, and sustainability.
Job SummaryWe are seeking a Sales & Customer Service Advisor to join our highly successful Commercial Schemes division. As a key member of our team, you will be responsible for delivering exceptional customer service to our clients, achieving personal operational targets, and prioritizing and handling work promptly and accurately.
Key Responsibilities- Prioritize and handle all work promptly and accurately.
- Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.
- Produce accurate and professional documentation at all times.
- Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premiums.
- Refer all queries that fall outside own experience, knowledge, and authority to senior staff.
- Participate in meetings as and when required.
- A minimum of 12 months customer service and administrative experience is required for this role.
- Accuracy and attention to detail.
- Ability to process work quickly and efficiently and prioritize work to meet deadlines.
- Good literacy and numeracy.
- Excellent communication skills and an ability to communicate accordingly to build rapport and develop strong relationships.
- 5 GCSE A*-C including Maths and English.
We're looking for individuals who share our values and are passionate about delivering exceptional customer service. If you're a team player with a can-do attitude, we'd love to hear from you.
Our Sustainability PromiseWe're committed to taking care of our people and the world we live in, doing good business, and making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world.
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