Technical Support Specialist
2 months ago
Job Title: Technical Support Specialist
Job Summary:
We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing level 2 and 3 technical support capability, carrying out customer problem-solving activities, and escalating issues as necessary.
Key Responsibilities:
* Provide technical support to customers, resolving issues in a timely and effective manner
* Collaborate with internal teams to deliver an effective and efficient service provision
* Manage and work with suppliers/partners to deliver seamless service provision
* Provide required documentation to the prescribed standard for the service teams
* Diagnose faults with technical systems and take appropriate action
* Maintain/enhance working knowledge of emerging technology and industry best practice
Requirements:
* ICT (Level 5) professional qualification or equivalent ICT qualification
* Professional Management qualification (Level 5), or equivalent
* ITIL certification in IT Service Management, or similar
* Significant knowledge of relevant IT technologies and applications
* Substantial knowledge, acquired through hands-on experience, in a specialist technical support environment
What We Offer:
* Competitive salary
* 28 days Annual leave + bank holidays
* Generous pension scheme
* Employee Assistance Programme
* Gym membership discounts
If you are a motivated and experienced Technical Support Specialist looking for a new challenge, please apply.
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