Technical Support Specialist

2 months ago


Hindlip, United Kingdom Michael Page Full time

Job Title: Technical Support Specialist

Job Summary:

We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing level 2 and 3 technical support capability, carrying out customer problem-solving activities, and escalating issues as necessary.

Key Responsibilities:

* Provide technical support to customers, resolving issues in a timely and effective manner
* Collaborate with internal teams to deliver an effective and efficient service provision
* Manage and work with suppliers/partners to deliver seamless service provision
* Provide required documentation to the prescribed standard for the service teams
* Diagnose faults with technical systems and take appropriate action
* Maintain/enhance working knowledge of emerging technology and industry best practice

Requirements:

* ICT (Level 5) professional qualification or equivalent ICT qualification
* Professional Management qualification (Level 5), or equivalent
* ITIL certification in IT Service Management, or similar
* Significant knowledge of relevant IT technologies and applications
* Substantial knowledge, acquired through hands-on experience, in a specialist technical support environment

What We Offer:

* Competitive salary
* 28 days Annual leave + bank holidays
* Generous pension scheme
* Employee Assistance Programme
* Gym membership discounts

If you are a motivated and experienced Technical Support Specialist looking for a new challenge, please apply.



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