Housekeeper - Cleaning and Customer Service Professional

3 weeks ago


Leeds, Leeds, United Kingdom Anchor Hanover Full time

Job Role: Housekeeper - Cleaning and Customer Service Professional



We are seeking a skilled and compassionate Housekeeper to join our team at Anchor Hanover. As a Housekeeper, you will be responsible for maintaining the cleanliness and safety of our care home, ensuring that our residents feel comfortable and cared for in their home environment.



Key Responsibilities:




  • Conduct regular cleaning and maintenance tasks to ensure the care home remains clean and safe for residents
  • Provide excellent customer service to residents, their families, and visitors, responding to their needs and concerns in a timely and professional manner
  • Work collaboratively with colleagues to ensure the smooth running of the care home, participating in team meetings and contributing to the development of new ideas and initiatives
  • Develop and maintain effective relationships with residents, their families, and colleagues, promoting a culture of respect, empathy, and understanding
  • Participate in ongoing training and development opportunities to enhance your skills and knowledge, ensuring you remain up-to-date with best practices and industry standards


Requirements:




  • Previous experience in a cleaning or customer service role, preferably in a care home or similar environment
  • Excellent communication and interpersonal skills, with the ability to work effectively with people of diverse backgrounds and needs
  • Ability to work independently and as part of a team, prioritizing tasks and managing your time efficiently to meet deadlines
  • Knowledge of health and safety procedures, including COSHH and data protection, with a commitment to maintaining a safe and secure environment for residents and colleagues
  • Flexibility to work varied shifts, including evenings, weekends, and bank holidays, to meet the needs of the care home and its residents


What We Offer:




  • A competitive salary and benefits package, including pension scheme and discounted gym membership
  • Ongoing training and development opportunities, supporting your career progression and personal growth
  • A supportive and inclusive work environment, promoting a culture of respect, empathy, and understanding
  • The opportunity to make a real difference in the lives of our residents, their families, and colleagues, contributing to a positive and compassionate community


How to Apply:



If you are a motivated and caring individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your CV and a cover letter, to [insert contact details]. We look forward to hearing from you



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