Senior ServiceNow Architect

1 month ago

London, Greater London, United Kingdom Lovin- JobBoard Full time

Company Overview

Version 1 is a leading Technology Services company that delivers impactful change to help our customers navigate the rapidly changing digital-first world. We work hard to ensure we understand what our customers need from their technology solutions and then we deliver. We are an award-winning company who provide world-class customer service; We have open-door management and balanced policies.

We are proud to be the 10th place in Glassdoor Top 50 UK companies, UK & Ireland's premier Oracle, Microsoft & AWS partner, Market leader in Oracle ERP and Cloud Applications, and a 3000-strong, €255m/ £220m revenue business.

Job Summary

We are seeking a creative and experienced individual to join our team as a Senior ServiceNow Architect. The role will involve leveraging ServiceNow to deliver superior automation, user experiences and integration with various platforms.

Key Responsibilities

  1. Own the architecture of our ServiceNow platform, ensuring compliance, effective governance and best-practices are applied.
  2. Design, develop and implement service management solutions in ServiceNow platform.
  3. Collaborate with stakeholders to gather requirements, solve complex business problems, and transform them into ServiceNow solutions.
  4. Drive process definition, re-engineering, improvement, automation and gap analysis of current/best-practice business processes.
  5. Develop a technical roadmap and implementation plan based upon a current vs. future state, aligned with Business objectives in a cohesive architecture viewpoint.
  6. Facilitate the implementation and integration of ServiceNow to other platforms, ensuring a seamless experience for end-users.
  7. Test, review and oversee the launch of ServiceNow solutions to ensure they function as expected and provide significant improvement to the organisation's efficiency.
  8. Maintain a high level of expertise in the latest industry technologies and trends in ServiceNow.

Requirements

  1. Bachelor's degree in computer science, information technology, or a related field.
  2. Hands-on ServiceNow architect experience.
  3. Strong understanding of IT service management and the ITIL framework.
  4. Proficient in creating comprehensive and strategic ServiceNow architecture plans.
  5. At least 2 of the following certifications (along with an active Certified Master Architect or Certified Technical Architect):
    • Certified System Administrator
    • Certified Application Developer
    • Certified Application Specialist (Performance Analytics)
    • Implementation Specialist (Customer Service Management)
    • Implementation Specialist (Service Mapping)
    • Implementation Specialist (Discovery)
    • Implementation Specialist (IT Service Management)

We want to build our team with diverse perspectives and experiences. Therefore, if you are a good communicator, thrive off collaboration, enjoy obtaining buy-in for your delivery approaches, and are able to manage your own priorities and performance to deliver high quality, highly performant solutions to our customers;

We offer a range of benefits, including Quarterly performance-related Profit Share & an opportunity to join our new V1 Equity success Scheme, Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development review, Financial benefits include; Pension, Private Healthcare Cover, Life Assurance, Financial advice, Ways of working now with remote & hybrid working options but there is always a good excuse to get together too, Moments that matter & our enhanced maternity & paternity leave policies for life's journey, A large training budget for accreditations and educational assistance for courses relevant to your role, Wellbeing activities: an innovative Well Tech Scheme, MyGym Discounts, Octopus Car Lease (electric UK only), Yoga, sponsored marathon, and local team sports, Version 1 Annual Excellence Awards & our 'Call-Out' platform where performance is called out and recognised, Our active ESG & CSR initiative allows you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes. This is a full-time permanent role with some occasional travel. Permanent applications ideally. Must have work permit due to timeframes.

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