Academic Support Specialist
20 hours ago
We are seeking an Academic Support Specialist to join our team at the University of Victoria. As a key member of our Student Affairs department, you will provide administrative support to UVic undergraduate students, including evaluating students for re-registration, determining and assigning transfer credit, and responding to inquiries from students, staff and faculty.
About the RoleThis is a critical role that requires strong customer service skills, attention to detail, and the ability to work independently in a fast-paced environment. You will be responsible for processing applications for graduation, completing co-op registrations, and registering students for outgoing exchange programs.
In addition, you will participate in determining changes in policies and procedures, which may involve in-depth research and analysis. This role also involves extensive testing in the development and pre-production instances of Banner, as well as providing a consulting role on various projects.
What We OfferThe successful candidate will have the opportunity to work in a dynamic and supportive team environment, with access to professional development opportunities and a competitive salary package.
Estimated Salary: $56,000 - $63,000 per year, depending on experience.
Requirements- Proven advanced clerical skills in a post-secondary institution or an equivalent administrative office environment.
- Strong customer service background and experience in dealing with highly sensitive, very detailed and confidential issues.
- Ability to handle a high volume of email and phone correspondence involving complex student situations on a daily basis.
- Ability to manage multiple demands and deadlines, problem-solve and maintain a high degree of accuracy.
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